Terms and Conditions
Last updated: August 19, 2026
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://dcpatios.com.au website (the “Service”) operated by D&C Patios (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of D&C Patios and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by D&C Patios .
D&C Patios has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Business site shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Online Quote Terms
ONLINE QUOTE, PAYMENT AND VERIFICATION TERMS
1. APPLICATION OF THESE TERMS
These terms apply to all quotations generated using the DC Patios online quote calculator and to any order or payment submitted through the calculator.
By submitting an order and making payment, you acknowledge that you have read and accepted these terms.
The online quotation is an invitation to treat only and does not constitute acceptance of your order by DC Patios.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including any right under the Australian Consumer Law.
2. ONLINE QUOTATION
The online quotation is calculated using the measurements, selections and other information entered by the customer.
Although we take reasonable care in maintaining the calculator and its pricing information, the calculator does not inspect the customer’s property, independently verify measurements or determine every structural, engineering, delivery, building approval or site requirement. The quotation is therefore subject to post-payment verification in accordance with these terms.
Images, diagrams, colours, renderings and previews displayed by the calculator are illustrative only and may not precisely represent the dimensions, proportions, colours, appearance or configuration of the products ultimately supplied.
3. CUSTOMER INFORMATION
The customer is responsible for supplying complete and accurate information, including:
(a) measurements and dimensions;
(b) roof style and attachment type;
(c) roof pitch and overhangs;
(d) post, beam, gutter and footing selections;
(e) wind rating;
(f) colours and finishes;
(g) delivery address and site access details; and
(h) any relevant site, engineering or approval information requested by us.
The customer must notify us during the verification process if any submitted information is incorrect, incomplete or has changed.
4. PAYMENT
The quoted amount is charged when the customer completes the online payment.
Payment represents the customer’s offer to purchase the products shown in the quotation, subject to verification and acceptance by DC Patios.
Receipt of payment, an automated email, payment receipt, draft order, invoice or Shopify order reference does not mean that the order has been accepted, verified or released for manufacture.
Any amount paid will be applied to the order once the order has been verified and accepted.
5. ORDER VERIFICATION
After receiving payment, we will contact the customer by telephone, email or other reasonable means to verify the order.
The verification process may include confirming:
(a) customer and delivery details;
(b) measurements and dimensions;
(c) roof type and attachment method;
(d) wind rating and engineering requirements;
(e) posts, beams, gutters, footings and other components;
(f) colour and finish selections;
(g) delivery access and applicable freight charges;
(h) stock and material availability;
(i) applicable approvals or site requirements; and
(j) any apparent error, inconsistency or omission in the quotation.
We may ask the customer to provide photographs, drawings, plans, measurements, engineering information or any other reasonable supporting information.
The customer must not assume that the patio kit is suitable for a particular site or approved for construction merely because payment has been accepted.
6. OUTCOME OF VERIFICATION
Following verification:
(a) we may confirm the order as quoted;
(b) we may issue a corrected or revised quotation for the customer’s approval; or
(c) we may advise the customer that we are unable to accept or supply the order, cancel the order and provide a full refund.
An order is accepted only when DC Patios issues written confirmation that verification has been completed and the order has been accepted for manufacture.
7. CORRECTIONS AND VARIATIONS
Verification may identify a required correction or variation because of:
(a) incorrect or incomplete measurements;
(b) incompatible product selections;
(c) omitted components;
(d) engineering, wind-rating or safety requirements;
(e) delivery location or access requirements;
(f) stock or material availability;
(g) pricing, calculator, software, coding, spreadsheet, data-entry or typographical errors;
(h) special transport or delivery requirements for materials requested in full lengths; or
(i) any other information that materially affects our ability to supply the order.
Full-Length Material Deliveries
Where possible, materials may be supplied in transportable lengths and may require joining or splicing in accordance with the applicable design and installation requirements.
If you require materials to be supplied and delivered in full, unspliced lengths, you must notify our office before your order is confirmed and released for manufacture.
As a general transport requirement, flashings over 8.0 metres and beams or roofing over 9.0 metres may require delivery by semi-trailer or other specialised transport.
Additional freight and delivery charges will apply where specialised transport is required. We will advise you of any additional charges during the verification process and obtain your agreement before proceeding.
You are also responsible for ensuring that suitable access is available at the delivery address for the required delivery vehicle.
If a correction or variation changes the products, specifications, delivery requirements or price, we will explain the proposed change and obtain your agreement before proceeding.
We will not charge an additional amount without your express agreement.
If the revised price is lower, we will refund the difference.
If the revised price is higher, you may either:
(a) accept the revision and pay the agreed difference; or
(b) decline the revision and receive a full refund of the original payment, provided the order has not already been confirmed and released for manufacture.
8. WHEN WE MAY DECLINE AN ORDER
Before written acceptance, we may decline an order where:
(a) measurements or selections are incomplete, inconsistent or appear incorrect;
(b) the selected products or components are incompatible;
(c) the proposed patio kit cannot reasonably be supplied safely or lawfully;
(d) engineering, wind-rating, structural or regulatory requirements cannot reasonably be satisfied;
(e) required products, colours, materials or components are unavailable;
(f) delivery to the nominated address is unavailable or impracticable;
(g) there is an obvious or material pricing, calculator, software, coding, spreadsheet, data-entry or typographical error;
(h) the customer does not accept a necessary correction or variation;
(i) we cannot reasonably verify the customer, payment, measurements, delivery information or order details;
(j) the payment appears unauthorised or fraudulent;
(k) circumstances beyond our reasonable control prevent us from supplying the order substantially as quoted; or
(l) the quotation has been generated because of a malfunction or error in the online calculator.
We will exercise this right only where reasonably necessary and will not decline an order arbitrarily.
9. FULL REFUND IF THE ORDER IS NOT CONFIRMED
If we decline or cancel the order before written acceptance, we will provide a full refund of all amounts paid for that order.
No administration, processing, cancellation or verification fee will be deducted where we decline the order before acceptance.
We will initiate the refund to the original payment method as soon as reasonably practicable, and ordinarily within five (5) business days after notifying the customer that the order has been cancelled.
The customer acknowledges that their bank, card issuer or payment provider may take additional time to process and display the refund.
10. IF WE CANNOT CONTACT THE CUSTOMER
The customer must provide a current telephone number and email address.
If we cannot contact the customer, we will make reasonable attempts using the contact details supplied with the order.
If verification cannot be completed after at least three (3) reasonable contact attempts over five (5) business days, we may notify the customer in writing that the order cannot proceed.
Unless another arrangement has been agreed, we may then cancel the unverified order and provide a full refund in accordance with clause 9.
11. RELEASE FOR MANUFACTURE
No manufacturing, procurement, fabrication or fulfilment will commence until the verification process has been completed and written confirmation has been issued.
Once written confirmation has been issued, custom-manufactured materials, cut-to-length products and specially ordered components may immediately be placed into production or procurement.
Any customer-requested cancellation or variation after written confirmation will be managed in accordance with our Cancellation and Variation Policy and subject to the Australian Consumer Law.
12. CUSTOMER CONFIRMATION
During or following verification, we may provide the customer with a written summary of the verified measurements, products, colours, components, price and delivery details.
The customer may be required to approve that summary in writing before the order is released for manufacture.
The customer must carefully review the summary and promptly notify us of any error or omission.
The customer acknowledges that the patio kit will be manufactured using the measurements and selections confirmed during the verification process. Once the order has been accepted for manufacture, the customer remains responsible for the accuracy of those confirmed measurements unless the error resulted directly from information supplied by DC Patios.
13. CALCULATOR AND CUSTOMER-INPUT ERRORS
We take reasonable care in operating and maintaining our online quotation system.
However, we are not responsible for an incorrect quotation to the extent that it results from inaccurate, incomplete or misleading measurements, information or selections supplied by the customer, including automated calculations based on customer-entered information.
Nothing in this clause excludes responsibility for our own negligence, misleading or deceptive conduct, breach of contract, failure to comply with a consumer guarantee or any liability that cannot lawfully be excluded.
14. BUILDING APPROVALS AND INSTALLATION
The customer is responsible for ensuring that the selected patio kit is suitable for the intended site and for obtaining any engineering approvals, building approvals, development approvals or other permits required by any local authority or regulatory body.
Unless expressly agreed in writing, DC Patios does not provide approval services or warrant that any particular patio configuration will satisfy the requirements of any council, certifier or other regulatory authority.
We strongly recommend that customers engage a qualified builder, engineer or other suitably qualified tradesperson to confirm measurements, installation requirements and regulatory compliance before ordering.
15. AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies any non-excludable consumer guarantee, right or remedy.
If these terms are inconsistent with any right that cannot lawfully be excluded, that right prevails and these terms apply only to the maximum extent permitted by law.
Online Install Estimator Terms
INSTALLATION ESTIMATE TERMS AND CONDITIONS
1. ABOUT THIS ESTIMATE
This document is an indicative installation estimate only, prepared using the measurements, selections and other information entered into the DC Patios online estimator.
It is not a final quotation, acceptance of an order, building approval, engineering certification or a guarantee that the proposed structure can be installed at the property for the estimated amount.
This estimate is an invitation to negotiate only and does not constitute an offer capable of acceptance.
No binding agreement to supply or install the proposed patio arises solely from the issue of this estimate.
2. PROJECT REVIEW AND CONFIRMATION
The estimate is subject to confirmation of:
(a) all measurements and dimensions supplied by the customer;
(b) the proposed roof type, attachment method and configuration;
(c) the property address and installation location;
(d) site access and working conditions;
(e) wind classification and engineering requirements;
(f) footing, post, beam and structural requirements;
(g) material, component and colour availability;
(h) delivery and installation requirements;
(i) applicable planning, building and approval requirements; and
(j) any other matter reasonably affecting the scope or cost of the proposed work.
A member of our team may contact the customer by telephone, email or other reasonable means to review these matters.
We may also request photographs, plans, drawings, engineering information, additional measurements or access to the property before preparing a final quotation.
3. CUSTOMER-SUPPLIED MEASUREMENTS
The estimate is calculated using the measurements entered by the customer.
The customer must take reasonable care to ensure that all measurements and other information supplied are accurate and complete.
Unless expressly stated otherwise, reviewing measurements by telephone, video call, email, photographs or other remote means does not constitute an independent site measurement or inspection by us.
Where an onsite measure is required, it will be arranged separately. Any onsite measurement, inspection or consultation fee will be disclosed before the service is performed.
An incorrect or incomplete measurement may affect the design, materials, installation requirements and final price.
This clause does not exclude responsibility for an error caused by our own negligence, breach of contract or failure to comply with the Australian Consumer Law.
4. ESTIMATED PRICE
The displayed amount is an estimate based on the information available at the time it is generated.
The final price may differ where the confirmed measurements, site conditions, design, engineering requirements, product selections, delivery requirements or installation scope differ from the information used by the online estimator.
Prices generated by the online estimator are also based on supplier pricing, freight charges and statutory costs available at the time the estimate is generated and may change before a final quotation is accepted.
If the final price differs from the estimate, we will provide a revised written quotation explaining the relevant changes.
The customer is not required to accept a revised quotation and no additional work or charge will be authorised without the customer’s agreement.
All amounts are in Australian dollars. The GST treatment of the price will be shown on the final quotation.
5. LOCAL COUNCIL AND APPROVAL FEES
Unless expressly itemised as included, the estimate does not include:
(a) local council application or assessment fees;
(b) planning approval fees;
(c) building approval fees;
(d) private building certifier fees;
(e) development application fees;
(f) engineering design or certification fees;
(g) inspection fees;
(h) infrastructure charges, bonds or levies;
(i) utility authority fees;
(j) title, easement or property-search fees; or
(k) any other government, council, certifier or statutory charge.
These requirements and charges vary according to the property, proposed structure and relevant authority.
Where available, we may assist with identifying likely approval requirements. However, any information provided before formal assessment is general information only and is not a guarantee of approval or the amount of any fee.
Unless we separately agree in writing to arrange an approval, the property owner is responsible for obtaining all required approvals before installation begins.
6. ENGINEERING AND COMPLIANCE
The estimate does not constitute structural, engineering, planning or legal advice.
The proposed structure may require engineering assessment or modification because of its dimensions, attachment method, wind classification, soil conditions, location or applicable building requirements.
Engineering requirements may increase or decrease following detailed assessment.
Any additional engineering, materials or labour identified during project review will be included in the final quotation or separately quoted before the customer is asked to proceed.
7. SITE CONDITIONS
The online estimator cannot inspect or assess actual site conditions.
The estimate may not include additional work resulting from matters that were not disclosed or could not reasonably be identified from the information provided, including:
(a) difficult or restricted access;
(b) sloping or uneven ground;
(c) unsuitable existing structures;
(d) inadequate fascia, wall or roof support;
(e) concealed pipes, cables or services;
(f) rock, unstable soil or unusual excavation conditions;
(g) asbestos or hazardous materials;
(h) demolition or removal work;
(i) relocation of utilities, drainage or existing structures;
(j) requirements imposed by an engineer, certifier or relevant authority; or
(k) unforeseen underground services or obstructions.
Any additional work will be discussed and quoted before it is undertaken.
8. EXISTING STRUCTURES
Unless expressly stated otherwise in writing, the estimate assumes that any existing structure to which the patio is proposed to be attached is structurally adequate and suitable for the proposed installation.
If inspection or project review identifies that an existing structure requires repair, strengthening, modification or other rectification before installation can proceed, additional work and costs may apply.
Any such work will be discussed and quoted before it is undertaken.
9. EXISTING SERVICES
Unless expressly included in the final quotation, the estimate does not include locating, protecting, removing, repairing or relocating underground or above-ground services, including electrical, plumbing, gas, stormwater, sewer, irrigation or telecommunications infrastructure.
If such work is required, it may be separately quoted before proceeding.
10. PRODUCTS, COLOURS AND IMAGES
Images, drawings and previews displayed by the estimator are illustrative only.
They may not show the exact dimensions, proportions, construction details, components, finishes or appearance of the final project.
Colours may appear differently according to the customer’s screen, lighting, material batch and manufacturing process. Physical colour samples should be reviewed where precise colour matching is important.
Product images may include optional accessories, finishes or components that are not included in the estimate unless specifically stated.
Final products and specifications will be identified in the written quotation.
11. MATERIAL AND INSTALLATION AVAILABILITY
The estimate does not reserve materials, colours, products, installers or installation dates.
Availability will be confirmed when the final quotation is prepared and again when the customer accepts the quotation.
Where a selected product is unavailable, we may offer a reasonable alternative.
The customer is not required to accept an alternative product or revised quotation.
12. FINAL WRITTEN QUOTATION
After the project details have been reviewed, we may provide a final written quotation setting out:
(a) the confirmed scope of work;
(b) products and materials;
(c) measurements and specifications;
(d) inclusions and exclusions;
(e) the final price;
(f) payment requirements;
(g) anticipated delivery or installation arrangements;
(h) the quotation validity period; and
(i) any additional terms applying to the project.
The customer should carefully review the final quotation before accepting it.
The final quotation will replace the online estimate if there is any difference between them.
The final quotation will also state the period during which the quoted price remains valid.
13. NO GUARANTEE OF APPROVAL
The issue of an estimate or final quotation does not guarantee that a local council, private certifier, engineer, body corporate, utility authority or other relevant party will approve the proposed project.
Approval decisions are made by the relevant authority or third party and are outside our control.
If approval requires a design change, additional work or additional products, we will provide a revised quotation before proceeding.
14. CUSTOMER DECISION
The customer is free to accept or decline any final quotation.
Submitting an estimate request does not require the customer to purchase products or installation services.
Any deposit, payment, cancellation or refund conditions will be clearly stated in the final quotation and applicable order terms before the customer agrees to proceed.
No installation work will be scheduled until the customer has accepted the final quotation and any required deposit has been received, unless otherwise agreed in writing.
15. AUSTRALIAN CONSUMER LAW
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Where a provision of these terms is inconsistent with a non-excludable right, the non-excludable right will prevail and the provision will apply only to the maximum extent permitted by law.
Contact Us
If you have any questions about these Terms, please contact us.