Frequently Asked Questions

FAQs

1. Do we provide double carport designs?

Yes, we do offer single, double, triple carport & caravan & boat port designs as well. Our team can assist you in designing a functional and stylish double carport to suit your specific vision. Whether you have multiple vehicles or need extra height and storage space, we can help you create the ideal solution.

2. What are the best patio and carport designs?

The best patio, pergola, awning and carport designs depend on various factors, including your preferences, available space, etc. We offer a range of carport or patio designs to choose from, each with its unique features. Our experts can help you select the design that best suits your requirements, providing both functionality and aesthetics.

3. Can I build my carport designs on a sloped driveway?

Yes, it is possible to build a carport on a sloped driveway, towards or away from the house. Our experienced team can design and construct a carport that accommodates the slope of your driveway while assuring structural integrity and council regulations. We’ll work with you to create a solution that improves the usability and appearance of your property.

4. Can a carport and a patio be on a boundary?

In many cases, a carport can be built on a side and front boundary, but this depends on local regulations and zoning or dimensions. A patio or pergola can’t go to the front or side boundary, depending on council requirements it is normally 1.5m or with relaxation 900mm. Our team will obtaining all necessary permits and guaranteeing compliance with local building codes. We’ll work with you to determine the feasibility of placing your carport on a boundary or pergola, patio awning 900mm from the side or back boundaries.

5. Are carports exempt from development approval?

Carports are often considered exempt from development approval under certain conditions, such as size and location. We have extensive experience in navigating these regulations and will help you determine if your carport project qualifies for exemption. If not, we’ll guide you through the necessary approval processes and cost.

6. What is the difference between a patio, carport, and pergola?

A patio, metal roof pergola or awning roofs are the same thing used in outdoor spaces typically paved or decked areas, all are designed for relaxation and outdoor activities. A carport is a covered structure that provides shelter for vehicles, such as cars, boats, or caravans. A pergola can be open outdoor structure with cross beams or lattice, often used to support climbing plants or vines.

7. Am I under any obligation in receiving a free quote?

No, there is no obligation. It’s part of our service to visit your location, design your desired patio or carport, and provide you with a free quote based on your preferences and requirements. Get a free quote today!

8. Do you take care of council permits, relaxations, and plans?

Yes, our experienced certifier will handle all the necessary documentation, plans and engineering for your application, including final inspections. We aim to make the process as smooth as possible for you.

9. Do your products come with everything i need for istallation?

Yes! Our patio, pergola, carport and awning products include all the required parts and hardware you need to assemble them. We’ll provide detailed installation instructions, engineering roof plan as well as some YouTube videos. Please note: whilst all structural components and fixings are included for concrete footings, the concrete mixture is not provided (see bag for instruction’s). (special carport kits don’t come with concrete) Please ensure you source the required concrete, prior to digging the footings to allow for a smooth installation process.

10. What building materials do you use?

Our products are constructed using painted steel roofing products designed & tested for the Australian standards, as well as insulated roofing products. These materials are designed to withstand the harsh Australian climate. All our DIY Patio/Pergola and Carport kits are custom engineered.

11. How long does delivery take?

All orders are dispatched within 10 – 5 business days, dependant on stock availability and power coating you choose. Delivery times may vary between 10 – 15 business days once items are dispatched from our warehouse, dependant on the delivery address.

12. Is there a warranty on your products?

Yes, all our patio, pergola, carport and awning products have up to a 15-year manufacturer’s warranty over your product. This gives you peace of mind with your purchase.

NOTE: All our DIY kits supplied via this website are standard materials, if you live 1km from the water, if you live with in 1km of water please contact us at https://onlinepatios.com.au/pages/contact and we will provide you with quotation for Marine Plus materials.

NB: The standard material at Online Patios Pty Ltd and www.onlinepatios.com.au used within 1km of salt water is entirely at the owe risk. Warranty doses not apply to any items damaged by you in the process of construction. Online Patios Pty Ltd will not be liable for any damage sustained in the construction process.

13. WILL I BE KEPT UP TO DATE WITH THE PROGRESS OF MY ORDER?

Yes. We pride ourselves on open communication with our clients and will make sure you know when your deliveries will be taking place.

14. Do I need professional installation?

Our products are designed for do-it-yourself installation by the homeowner. Although many homeowners have successfully installed their own patio, pergola and carport without help, we do recommend engaging a professional tradesperson for installation if you are unsure or want additional peace of mind. With our detailed drawings and installation guides, installing one of our high-quality kits is achievable as a DIY project. We are always happy to answer any questions and provide guidance to help you complete your installation smoothly.

15. What size options are available?

We offer complete customisation when it comes to sizing. Before adding a product to your cart, mark sure the measurements are correct, (ask us to send a how to measure https://onlinepatios.com.au/pages/free-how-to-measure ) you can select your desired width, length, and roof style. This allows you to tailor your patio, pergola, carport or awning to your exact specifications needed for you kit.

16. Do I need council approval for my kit?

Yes, See the QLD, ACT and NSW Guidelines for a general overview, or contact a private certifier in your area however, your local council also has their own unique set of rules and policies and as such you must inquire with them. We will provide you with the required engineering, form 15 and a plan or the patio/carport kit order.

17. What is in a kit?

A typical kit contains roof sheets, beams, posts, brackets, connectors, fixings, guttering, (concrete if in footings), downpipes and flashings along with roof plan construction drawings that detail specific instructions manual relevant to your project.

18. Do I receive a copy of my approved plans for my patio or carport?

Certainly. A copy of the approved plans is sent to you, the council, and the construction company by our certifier for record-keeping.

19. What warranty do I get with my patio, pergola or carport?

You’ll receive a 15-year warranty on the product you choose to have installed.

20. If I go ahead with the quote, how much deposit will I pay?

The deposit is 10% of the contracted roof price, council fees and the QBCC home warranty insurance one-off fee.

21. Do I need to arrange anything?

No, we take care of all approvals, site preparations, construction, and inspections. You may need to relocate items like Foxtel Dishes or TV antennas, solar panels that may obstruct construction.

22. How long will it take to get my patio built?

In most cases, the process involves approximately 2 to 6 weeks for council approvals, 2 weeks for roof and powder coating completion and delivery to your site, and 2-3 days for construction, depending on the roof’s size.

23. Can I build my patio or carport designs myself?

Yes, we can arrange all approvals and deliver materials cut to size for you to install. If the value of materials exceeds $11,000, you’ll require an owner-builder license.

24. Do I need to be home during construction?

No, as long as our builders have access to power and the job site.

25. Will I be kept up-to-date with the progress of my project?

Absolutely. We place a high value on communication with our clients and make sure you are informed every step of the way through emails and phone calls. For peace of mind, see what our satisfied customers have to say about our services.

26. Can down lights and fans be installed in a kit?

Yes! But only in an insulated panel corrugated or trimdeck ribbed roof for Patio, pergola, awning or carport. There is no hole drilled in the insulated panels as we don’t know the location or the panel you require for the light. Smart down light or downlights (3 colour selection)

27. CAN WE INSTALL FANS AND LED DOWNLIGHTS?

If the patio or carport is above 2.4m in height, you can also install a fan however the best roof is an flyover option if you are wanting to install a fan or roofs above 2.7m in high for wall or fascia mounted patios, pergola and awnings.

28. WHAT IS A SKILLION ROOF?

This is known as a flat roof and only has a fall of two degrees (40mm in every metre of roof). This type of roof is ideal under the gutter, attached to a wall or as an insulated flyover being the most popular option. The skillion roof is a simple and economical design that can help overcome a number of challenges that you may face when adding a new outdoor space to your home.

29. WHAT IS A FLYOVER ROOF?

Ideal if you are wanting to gain an extra 600mm (approx) in height and have extra light and ventilation into your patio/carport area. It is also perfect if you are wanting to install a fan to keep you even cooler on those hot summer still days. A flyover roof can be installed on either a tile or a Colorbond roof and will be attached to your house roof and wall frame using Extenda Brackets and roof tile flashing.

30. WHAT IS A FREESTANDING ROOF?

31. CAN WE BUILD IN CYCLONIC AREAS?

Yes, All kits on the website have the wind rating listed and, at a minimum are rated to N1/N2 however, Cyclonic wind rating require special engineering, they can be designed and engineered to accommodate cyclonic wind ratings up to C4 and are therefore suitable for most regions in Australia. Contact us for a quote at orders@onlinepatios.com.au to customise your order to the wind rating in your area.

32. CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

If you cancel within 24 hours of placing your order, we can provide a full refund. After this time, as your materials are custom made and will have been sent to manufacture, no refunds will be permitted.

33. DO I NEED TO ARRANGE ANYTHING?

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